Why Work In A Call Center When I Can Work From My Couch – A guest post by a newly converted Filipino VA

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“This story comes from a virtual assistant in the Philippines who used to work in a call center, and now works from home as a VA. When you hire Filipino virtual assistants, it’s amazing how both of your lives change.”

Hi! My name is B and I used to work for a call center. The call center industry is thriving here in the Philippines and there are plenty of jobs available. But what most people don’t tell you is that it can be a very stressful and demanding job. They don’t tell you that there are  times when you’ll have to work more than 8 hours a day (on average I work 10 hours, 6 days a week), you’re always tired because of the changing shift schedules, and you’re constantly on your toes because you can easily be fired over the slightest infraction.

This didn’t really bother me much before when I was still single and back when it was still just me and my wife. But when my wife got pregnant, the work started to take its toll. She had a difficult pregnancy, so it was stressful for me to be away from her, especially at night when I knew she could go into labor anytime. And after she gave birth, I was basically a zombie because I couldn’t get enough sleep. It got better as our baby got bigger but I wasn’t enjoying fatherhood as much as I wanted because I was always asleep whenever I’m home. I could only spend time with my daughter on the weekends. It bothered me but I accepted it because I thought that was my only option.

Then a few months ago, I lost my job when the call center I was working for lost our account. I immediately went to job hunting mode but I knew it would be a while before I got any calls (there weren’t a lot of openings in my position). Then my wife, who is a VA, suggested that I try working from home as a call center agent. It would be something that would keep me busy while waiting for job responses and to make up for the income lost in my previous job.

I tried it out, put on a profile at onlinejobs.ph and in less than 2 weeks I got a job as a home-based CSR.

To be quite honest, when I first started I thought I wouldn’t like it. But now I love my job. In fact, I like my job so much I’m reluctant to go back to a regular call center job. And here are the reasons why:

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