Command of the english language in the Philippines is amazing.

They watch american movies and TV shows. They listen to american music and radio.

They know english better than they think they know english.

For example, I got an email from my good friend Robert Murgatroyd the other day. He forwarded an email that one of his Filipino employees had sent him.

Filipino command of american english slang

Not everyone you find will have such amazing english like this, but there are plenty of Filipinos who have perfect english.
You can find people to hire at OnlineJobs.ph. Be sure to look at the advanced search to search for multiple skills at once.

Filed under General by  #


In this video I describe the number one problem people (including myself) experience when hiring Filipinos to work in their businesses.

In 4 words: Embarrassment, unworthiness, fear, (not being good enough to qualify) <- that's one word :)

File Downloads: outsourcing iPod Video, 21.87 MB Outsourcing MP3 Audio, 2.52 MB

To sum it up for you, here are 3 situations that occur frequently:

  1. You just hired a new person, gave them their first task, and they give you a reason why they have to resign.
  2. You’ve had someone working for you for a bit, they’ve done great work, then all of a sudden you don’t hear from them for a week.
  3. You’ve had someone working for you for years and they stop responding to your emails and don’t email you for a month.

In over 90% of the cases I’ve seen, the cause of all of these is that the person is embarrassed that they don’t know how to do whatever it is that you’ve asked them to do.
They either don’t know how to solve something, or they don’t understand something, or they can’t figure something out.
The natural Filipino reaction to this is to shy away from it because they don’t want to disappoint you.

Unless you want to lose an employee (or lose months of productivity like I’ve done a couple of times), you need to email them and tell them you know they have a problem and that you’d like to know what the problem is so you can help them solve it.

This will literally save you thousands of dollars and countless headaches.

You can find more tips like this both in the free video and in the members area at ReplaceMyself.com.


Last night Typhoon Megi hit the northern end of Luzon island (Luzon island is the island Manila is on).

In case you don’t know, a Typhoon is essentially the same as a hurricane. This one was about equivalent to a category 5 hurricane.

The Philippine government did a pretty good job preparing for this one, so few people died, but many people lost most of what they had.

If you have GUYS in the Philippines, regardless of if they’re on Luzon island or not, it’s probably a good idea to ask them if them and their families are OK. It will go a long way with them.

Also, if you do have GUYS in northern Luzon, expect MAJOR delays in productivity and communication.


I got this video question from a reader:

Here’s my answer:

I recorded this video in the foothills a few minutes from my house. (I have the ipad in my hands to look at my notes)
It’s beautiful here.

Here is the gist of what I say in the video:

  1. Focus on understanding the business you’re going to implement. Understand the process and the steps. Don’t be the one to do the work (Outsource it)
  2. Don’t worry about building a list, creating one-time-offers, upsells, downsells, or continuity. Focus on making the first sale. All the rest of the “you have to do this” stuff can come later. In the beginning, the money is NOT “in the list.”
  3. Make your website have one purpose. (Hint: it’s not to get them to friend you on facebook or follow you on twitter) MAKE SALES on your website. That’s the only purpose.
  4. Find out what your market wants to BUY, not just what they WANT.
  5. Get traffic to your website (refer to this post about My
    websites aren’t making money, what do I do
    for a traffic generation plan.
  6. Follow a plan. You’ve already bought someone’s product for how to make money, now stick with it! Follow the steps…after you understand them.
  7. Outsource it all. DON’T be the one doing all the work. Be the CEO of your business. Learn to outsource at ReplaceMyself.com

I get this question quite often:

“I have lots of websites and they’re not making me money. What do I do?”

I recorded this answer while I was in Paris.

Here are bullet points of what I suggest to do:

  1. Pick one of them and focus on it.
  2. Pick the one where you can see the end from the beginning, where
    you understand everything that it needs.
  3. Don’t try to convert random people to buying random things. Be Specific. Know who you’re trying to sell to.
  4. Self Replicated MLM or Mortgage or Real Estate sites don’t work. (or…I’ve never seen it work)
  5. Re-evaluate the effectiveness of the site you have. Study some
    copywriting techniques and do things to increase conversions on your
    site. Whatever you’re selling, give people a reason to buy it
    (give incentives, tell them why it’s the best, it has a problem and I’ll solve it, …)
  6. Make sure your site only has one purpose. It has one goal when someone
    comes to the homepage. Get rid of widgets unless they serve a purpose.
  7. Get traffic. Buy a little and see what happens. Don’t overspend. Don’t pretend to be macho with google adwords. Learn a little about it.
  8. A quick plan for getting free traffic:
    1. write an article and submit it to ezinearticles.com
    2. create a squidoo lens. put 2 pieces of content, link it to your site
    3. create a short video, submit it to tubemogul (and verify it worked)
  9. If you built the sites following a blueprint or something, stick
    with it for a bit before moving onto something else. Sometimes these
    things just take time.
  10. Don’t give up! You’re going to fail some. This is a business.

Filed under Business Ideas, Marketing by  #


I get this story often enough that I thought it was worth a post.


Clearly this isn’t a 100% of the time rule, because there are times when it’s appropriate.
Just DON’T do it with a new employee.
Don’t buy them a laptop.
Don’t pay their internet bill.
Don’t pay for their sisters medical bills.

Not with a new employee.

Filipinos are shy enough as is. If they’re not comfortable with you yet, and they’re asking for money up front, for work they haven’t done yet, there’s something wrong.

Here’s a conversation a friend of mine had recently with a new employee:

dont prepay for work in the philippines

It was the 2nd person he had hired who was asking for money up front. The first person disappeared. He learned his lesson for the second person.

Filed under outsourcing by  #


You get an email that says:
philippines power outage email

Do you believe it? What do you do?

1. Do you believe it?
YES! Power outages in the Philippines are a SERIOUS problem. In some areas they have them EVERY SINGLE DAY. Most areas aren’t so bad, but one of my GUYS has a 5-hour power outage every day.
Look at what google has to say about it. It’s VERY common.

2. What do you do about it?
You’ll find that most Filipinos will apologize for not being able to work and they’ll make it up another time.
If they don’t, you need to figure out how to deal with it.
You have 2 choices:

  1. Don’t worry about it, let your brain focus on more important things like how to make more money.
  2. Worry about it and have it pull you down.

Yes, I realize that’s a simplification.
The reality is, there’s not much you can do about it. You could let the person go and find someone else. For me, that’s not a reasonable solution. I train my people too well to let them go just because they’re working less than I would like.

For you, if this is a serious concern, try hiring people in Manila or Cebu. They tend to have less of a problem with it.

Filed under outsourcing by  #

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