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This post is part of a series on outsourcing from a Filipino perspective.


Filipinos are a really happy bunch of people and nobody personifies that more than “Little John”.

No, I didn’t give him that nickname. He made that up himself.
I didn’t even know the team called him “Little John” until he wrote this blog post…hahahaha.
I found John by browsing the resumes at OnlineJobs.ph.

Turns out….he’s better than I thought he would be.


Outsourced and Happy

How the Story Began
Allow me to start with a brief introduction of myself.

My name is John; well…the team addresses me as Little John to do away with all the confusion with our big man John. I’m 22, a nurse by profession but have none the less no more intention of going back to my medical roots. I was introduced to onlinejobs.ph by a friend who pitied me for complaining about my stressful job as an English Language Trainer for a call center and I’ve been working for John for more than a year now and have worked a very happy and productive year.

As a little present for John (and perhaps for all the readers), I’ll be revealing some things most outsourcers don’t know.

Here goes.

Squealing the Secret
Outsourcing is one job that has changed lives of many Filipinos.
Needless to say, it has broken a lot of barriers starting with the cultural barrier wherein someone from the west works together with somebody from the tropics.

Though cross-culture working relationships may sound awesome or cool or whatever, the hard reality is that it is never easy. As a Filipino, I am shy and easily embarrassed by nature. I don’t know why, you as the employer need not know why. These stuff cannot be easily changed as I was born with it.

The best thing to do if you ask me is to just let me be until I get comfortable with you, my employer. Once Filipinos begin to get comfortable with their employers, they start opening up their feelings and start telling you how they really feel about their jobs, their tasks, their workload…. you name it !

Making the Choice
If there one thing employers should know and understand, majority of job seekers posting lower salary expectations are novices in the business. That said, expect to have your employee trained by you which I bet isn’t that hard. Judging from experience, I learned most of the basics and more by self-learning. I initially was looking for a writing job but found that managing a website or two is way more awesome.

On the flip side, most who declare higher salary expectations are those with extensive experience. Well as a matter of fact; these guys actually do know how much they are worth.

Rollercoaster Ride to Comfort
I have had my shares of frustrations while on the job. Not getting the job done or not meeting the expectations of John and the rest of the team is one. Despite appearing rather unpressured, I have been pressured because I find myself responsible and accountable for the tasks I am working with.

I started out shy and kept questions and problems to myself. Sad thing is, I felt left out and even got more pressured. It’s a good thing John and the team allowed me to open up and helped me become closer with them. In turn, I found myself more productive, more involved and more confident with what I do. Having been instilled from the very beginning to ask when in doubt, I took the advice to my advantage whenever Google failed me.

Loud and Proud
If there is one thing I am proud of and would actually find pretty neat if all employers did the same, is that John actually acknowledges the fact that as humans, we too deserve breaks in order to become productive. Recognizing that attention may actually diminish after long periods of concentration is something we Filipino’s would appreciate if our employers had. Accepting the fact that from time to time, in the middle of our work, we browse Facebook or Twitter or read the latest gossips is pretty important as we are not working in an environment where there are people beside us we could share a giggle just to break the ice.

Cutting the Ropes Early
I have tendencies of writing too much and I guess John knows that (I sold myself into having him hire me because of my lengthy mails) reason why I am cutting this post short. I have a whole lot more to tell but would rather give the space to my team-mates to share their own slices of cake.

Having to guest blog for John is a great honor on my part. Not everyone is given such an honoring experience. If you have a workforce in the Philippines, I suggest you give them this opportunity too. I’m sure they’d have smiles as wide as I have as I am writing this.

My name is John. I have control over my time. I work at home. I have a job I enjoy. Outsourced and happy.


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This post is part of a series on outsourcing from a Filipino perspective.


J has worked for me for about 3 months.
She has created an SEO and content plan for ReplaceMyself, OnlineJobs.ph, and my blog.
She has also written lots of content for all 3 sites.
When you read content she wrote, you’ll never know I didn’t write it myself!


From Pantsuits To Pajamas

A lot of Filipinos believe that you can only find success when you leave your family and work somewhere far away, either abroad or in the main metropolitan cities in the Philippines. It’s common to find a lot of Filipinos workers who willingly endure loneliness and depression just so they can provide for their families. This was the situation for me and my family up until 3 years ago, when I found myself a job through a website that caters to companies that outsource to the Philippines.

Three years ago, my husband and I came at a crossroads. We were going to have a baby. We knew that even with the jobs we had we still wouldn’t be earning enough for the new addition to our family. And we really wanted this baby, we wanted to be with her as much as we could and see her grow up. We knew it wasn’t possible with the two of us working long hours and the long commutes we had to and from work.

Thankfully, I discovered outsourcing, the answer to my prayers.

My Introduction To Outsourcing
It was actually my sister who introduced me to outsourcing back in 2009. I had a regular job as a medical information analyst in Manila and was looking for ways to earn extra money without having to leave home. She knew that I was a pretty decent writer so she suggested that I post my resume on bestjobs.ph and onlinejobs.ph. I was able to find work as a freelance writer. Through those sites, I was able to supplement my income whenever I needed to.

I started working fulltime as a writer/editor in 2010, when I had my baby. I could have easily gone back to work as a medical information analyst but chose not to. I didn’t want to spend 4 hours a day commuting to and from work. I didn’t want to come home from a 12 hour workday (plus the 4 hour commute) bone tired and unable to take care of my baby. I didn’t want to wait for the weekend just to spend time with my husband and daughter.

Outsourcing To The Philippines: Win-Win Situation
John Jonas constantly talks about how outsourcing can help you by giving you more time to do what you want. What he doesn’t say is that outsourcing your business to the Philippines also gave us Filipinos more time for ourselves and our families. Sure, we still work 8-10 hours a day but we get to spend those hours at home. We get to adjust our work hours to suit our lives. With outsourcing, I have a fulltime job and still am a fulltime wife and mother. I even have time now to indulge a few hobbies (cooking and crafts) and help out in the family business.

In addition to having more time, I also have more money. I may not be earning as much as I used to as a medical information analyst but I’m also not spending as much. When I was working in an office in Manila, a third of my income would go to my work-related expenses like fare, food, and office clothes. Now, most of my income goes to my family because I don’t have to spend for those things.

Challenges Of An Outsourced Filipino Employee
I’m not saying that my experience with outsourcing is completely without problems. Sometimes, I miss dressing up for work and meeting co-workers in person. And at first, it was hard for me to focus on work, especially with the distractions at home. I had to discipline myself and set some boundaries. I even got a nanny so I could dedicate some time for work. But the great thing about this set up is my daughter still knows I’m with her at home and I’m still there to cater to her needs. Her nanny is more like a companion and a playmate, not a substitute mom.

It was also a little odd for me at first to have an employer who wasn’t constantly hovering over my shoulder. That was what I experienced working in an office. Now I appreciate it. I can’t believe how much I’ve learned and grown these past few months. And I’m really humbled by how much John trusts my work and ideas. He really respects us as employees. I’ve encountered Americans and Europeans before when I worked in Manila and a lot of them talked to me like I was stupid. It was really refreshing to find an American who actually respected my intelligence and talked to me as a professional.

And probably the hardest thing about my outsourcing job is that I really don’t get the same respect as I used to get from some of my fellow Filipinos. A lot of people don’t take my work seriously because I don’t wear a suit and I work at home. Despite the fact that I’m a good writer and am now training as an SEO specialist, a lot of people still see me as a stay-at-home wife “dabbling” on the internet.

Redefining Success For A Filipino Employee
For those who have already outsourced their business or are in the process of outsourcing to the Philippines, I want to thank you in behalf of the Filipinos who are working in this field. Working for you has allowed a lot of us to have a challenging career and a earn enough for our families. You’ve changed not just your employees’ lives but the lives of their families, friends, and loved ones as well.

Coming from a culture where most people believe that success can only be found by leaving our families and working abroad; outsourcing has redefined success for us. With outsourcing, Filipinos like me were able to define success on our terms: we can stay in the Philippines, be with our families, have a challenging career, and earn enough to have a comfortable lifestyle.


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This post is part of a series on outsourcing from a Filipino perspective.


Read the story below! It’s amazing

There are a lot of smart, hard-working Filipinos out there who can’t find jobs because of illness. F is one of those people.
When I hired her she was asking for $100/month.
She never thought she’d be able to work…ever.


“Outsourcing Made Me Feel Useful”

It was late in November 2008 when I heard about online jobs. I am staying at home, actually recovering from a long and I can say hard to face Guillein Barre Syndrome. I honestly don’t know where to start my life again, but I realized that this wasn’t the end of my story. I will work and earn, have a family and live like others do. So I posted my resume at a particular site and then two days after, here’s John Jonas asking “Are you still looking for job?”, so definitely I replied asap. God knows he changed my life; this job lifted me up in all aspects. I had doubts to be honest at first because I have questions in my mind and I can now tell everyone who is patiently reading this that:

WORKING RELATIONSHIP
From the very start, both employer and employee should know what the job they will work on is. Video trainings, Instructional documents are helpful too, and OPEN COMMUNICATION. Most Filipinos are respectful; I said most because I know were not all that kind. But if employers show smooth, kind and open to different ideas of his employee, well, working tandem will smoothly flow. On the other hand, if employees shows disrespect, fails most of the time in doing his tasks, then Sir/s and Madam/s, do an action. ASK them why, what is the problem? so both will benefit from each other in case you regain the working relationship.

I actually don’t know what I am going to do from the very start but since I was given great trainings, unpressured tasks, get to know each other not too personally but almost, everything went well.

HONESTY
I am not that good in English. But I can write contents, follow instructions, do my tasks not at all times, do self-study when team is busy and always honest.

We are not perfect workers but we make things possible in honest ways. Whenever we don’t know what to do, we ask. Though others don’t and just disappeared. When we need to do something that is on our working hours, we tell our employers, through e-mails, text messaging, or a phone call what we need to do, where, why(if not too private) or whatever it is. It is because we want them to know what situation we’re into. We believe that employers are not stone too; they know how to listen, understand and appreciate the honesty Filipinos are doing.

!Sharing: I have been hospitalized for many times, I am weak, my immune system. And all those times, my team was there, I let them know and I really appreciate their concerns. In all aspects, they were there especially Sir John. And the last time was when I gave birth by c-section. Premature. It was so wonderful experience though life seems to be tough on me. She lived for three days and it was so hard. I can’t move on easily, but the team was there. They never left me.

Honesty is really a great weapon in facing life. Work goes along with it and the nice people.

Employers get Filipino workers because we are not idiots. They hire us because, they can trust us, we are not perfect but we are giving our bests, we are contented with worth it salaries they offer, we are honest and respectful. Because if not, then why is numbered of Filipino now are on online jobs?

To achieve great Filipino workers, I can say that from the start, whole name, contact numbers and addresses should be of employers’ knowledge. Don’t start with high salary so as to see employees’ eagerness and loyalty in working with the employer. Give them tasks that fit our skills. Employers hired us in the first place. If not contented with the work, then let us do other things, in that way, we can pay you done tasks in return and we learn at the same time.
If possible, implement GIVE AND TAKE relationship. Fairness results harmonious work bonding.

I am almost four years now working with Sir John on websites (promoting, doing contents, setting up and updating), and recently with Sir Dan (on onlinejobs.ph database).

*FYI: I knew nothing when I started and with team’s open communication, self study and proper instructions and video trainings as well, I now do different stuffs. I earn and learn at the same time. Thanks to our team!


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This post is part of a series on outsourcing from a Filipino perspective.


R. really lays it on the line here. He’s brutally honest about the fact that there are bad employees out there. Once you read his words you’ll realize that bad employees are something that frustrates good Filipino workers as much as it infuriates employers. Bad employees are bad for business. Bad employees are also bad for Filipino employees because it ruins their reputation and limits their job options. I know that they personally don’t want to work with this type of people.

My favorite part is his “Causes.”

Problem 4: Really Bad Employees


I don’t want to be one sided on this article. I also want to tell you that just like on other countries, there are really bad employees in the Philippines. There are people who just want to get money and give little or no work for it. These people are people who think about what they can get and not thinking of what they can give. That is bad and I personally don’t want these kinds of people.

Causes:
I don’t know! Maybe they are raised that way.

Solution:
I would suggest that you should not give any money to those who are newly hired and to those you don’t give your full trust to. But as I know most Filipino workers don’t ask for a down payment. If you feel that they are only getting your money and they are not working, I suggest you talk to them. Maybe they are into certain problems that they cannot work well. But if they are not communicating, reporting for months, let’s say 6 months, and they keep on getting their salary, I suggest you let go of them.

I suggested this because I do believe that employers should also be honest enough to pay us after we have delivered the work. I have a friend who is not paid after working for 8 hours a day for 15 days. I hope we can also do away with those kinds of employers.

These are some of the problems I find in outsourcing to the Philippines. I think in order to prevent these kinds of problems; you need to have a good relationship with your employee. Establish trust on both parties.

    You can read his other posts here:

  1. Problem 1: Employees suddenly disappeared
  2. Problem 2: Dishonest Employees
  3. Problem 3: Demotivated Employees

Watch out next week for more guest posts from my Filipino employees.

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Years ago I was struggling running my own business.
There are just not enough hours in the day to get everything done.

I knew I needed to get others to do work, but it just didn’t work for me.

  • I tried India…disaster
  • I tried US based workers…too expensive, and they quit too quickly
  • I tried Elance, Odesk…too frustrating, it’s not automation and still depends on me

Then I found the Philippines.

The day I hired my first Filipino worker was the most liberating day of my life (thanks Kates!).
All of a sudden I was free to focus on things that actually matter in my business.

I never looked back.

I now have 11 people Filipinos for me. I love them. They’re amazing.

This ebook is the story of how I’ve done it and how you can too.

It’s the story of how I’ve replaced myself in my business and how I work the 17 hour work week.

The book is 134 pages (with lots of screenshots).

If 134 pages to change your life is too much of a commitment for you
read this introduction: Outsourcing To The Philippines: What’s it really about?
It’s only 18 pages, but reads a lot shorter than that.

In the books I teach:

  • Why outsource to the Philippines and NO WHERE ELSE!
  • How to find the best talent.
  • How to find great people for $250/month FULL-TIME!!!
  • How to have them do the work you’re currently doing.
  • How to best leverage your time and money for maximum efficiency
  • How to pay people
  • What the difficult first task is
  • The #1 problem in outsourcing to the Philippines
  • The #2 problem in outsourcing to the Philipppins
  • How To overcome #1 and #2 problems
  • What to have them do for you
  • How to find GREAT programmers for $400/month
  • How to find GREAT content writers for $250/month
  • How to find a project manager for $500/month
  • Why you need to become the CEO of your business, and how to do it with Filipino labor
  • Use Jing – it will become your best friend
  • 22 tips on hiring/managing Filipinos
  • What sites to use to search through talent
  • Cultural differences to expect
  • …I could just go on and on…but you’re wasting time already deciding, when you could be reading the book already

No opt-in required.

Just download it and read it.

It has already changed hundreds of people’s lives.

 


 

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Today (literally, no joke, as I offer my one time only coaching program) in the mail I got this package:

I Just Hired Another Filipino...


Complete with brownies and all. (the card is 8.5×11!)

The crazier part was that Nathan actually spent money JUST to thank me for teaching him how to properly outsource!

(I bet his Filipinos created the card for him!)

Here’s the inside of the card:

"I couldn't imagine where my business would be these last years had I not had your help"

Are you going to be next?

It changed Nathan’s business.
It changed Nathan’s family life.
It changed Nathan’s free time.

(Here’s the full scan of the front cover)

"I Just Hired Another Filipino..."

Imagine where your business will
be 2 years from now when you’re
outsourcing like Nathan is.

Let me teach you how to outsource!


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This post is part of a series on outsourcing from a Filipino perspective.


In the part 3 of R’s post, he talks about another common problem with outsourcing to the Philippines: Filipino employees who have lost their motivation to work.

This is something that some of you may have experienced. The first few weeks or months with your Filipino were great. He did great work and you received regular updates and emails. Then, slowly, his work started to deteriorate. He’s working less and he’s not updating you as often as he should.

There are a lot of people out there who say Filipino workers are lazy. In most cases, this is completely untrue. A lot of Filipinos are willing to work hard because they want to keep their jobs. They become lazy when they lose motivation to do the work that needs to be done.

Fortunately, we now have insider info on how to fix that problem.

Problem 3: Demotivated Employees

There are times that you hired a Filipino employee and in the first few months they are very productive and after that, their productivity declined. These employees don’t work for other people. They don’t disappear. They keep on working but the difference is their productivity is not the same as the first time you hired them.

Causes:
One thing that can cause this is that they feel they are not doing well in the tasked assigned to them. Maybe they are good at first and for some reasons; they felt they everything they do is a disaster. They become demotivated and fall short in their performance.

Another thing that can cause this is they become bored of what they are doing. When someone gets bored on a certain task, their performance level decreases. This is true to all of us.

Solution:
You need to motivate your employees. They need a little push from you. You can offer incentives when they reached a required goal and see to it that they are really interested on the task they are working on to reach that goal.

You can talk to them about other things, not just work; to know their plans, goals in life, etc. and make them feel that you can help them if they will help you reach a certain goal. I believe only a few employers talk to their employees about personal life. And I don’t know if you are also willing to help your employees improve their way of living. If both of you can talk about other things aside from work, I believe that it is a start of a good relationship. And with a good relationship as a foundation of all these things, the above problems could be avoided.

    You can read his other posts here:

  1. Problem 1: Employees suddenly disappeared
  2. Problem 2: Dishonest Employees
  3. Problem 4: Really Bad Employees (this is my favorite, wait until you read his “Causes”)
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