109

This post is part of a series on outsourcing from a Filipino perspective.


Part 2 of R’s blog post is especially important because it talks about one of the most common problems that discouraged business owners from outsourcing to the Philippines and hiring Filipino workers.

I can’t guarantee that all the Filipino employees that you’ll encounter are honest and hardworking. There will be bad apples in every bunch. But that shouldn’t discourage you from outsourcing. If you want to be the CEO of your own business and live the 4 hour work week (or the 17 hour work week like me) you need to be able walk away from your business. You need to delegate tasks and hand over the reins to people you can trust.

The problem that R talks about here is probably (and hopefully) the worst that you will encounter. Fortunately, there are ways you can prevent this problem and solutions if you do encounter them. Remember that lasting success doesn’t come easily. And with outsourcing; just like in a fairy tale, you may need to kiss a few frogs before you find your outsourcing prince (or princess).

Problem 2: Dishonest Employees
Some employers find out that their employees are working with other foreign employers even though they are paying them on a full-time basis. I personally find this thing an act of dishonesty but I will discuss some possible causes of it.

Causes:
One possible cause why an employee will seek to work for other people is the kind of task given to them. If you give your employee a boring, copy and paste task that he/she can finish in just 4 hours when he/she is good at it, then that employee would have a great chance of getting other work from others employers.
Another possible cause is the salary. If the employee is not satisfied with the salary, that employee would find other means to have additional income. And one way to do it is to work for other people.

Solution:
Don’t just give a redundant task. Give your Filipino employees more room to learn. When we have the opportunity to learn more, we get excited and will took some time to read and to write notes about the new idea we are learning. This will make our mind work well enough that we can think of better ideas on how to do our tasks. Giving redundant tasks is like creating a robot and program it to do similar task every day. We are not robots; we are human beings capable of learning and are willing to learn more if the employers are also willing to trust us with these ideas.

Use a tracking program such as RescueTime to track your employees work. I know some of you would say that your employees are not willing to use it. Well, maybe… But when you have established a good relationship from the very start, this won’t be a problem on most employees. It still goes back to employee and employer relationship. Let them understand why you are doing this.

    You can read his other posts here:

  1. Problem 1: Employees suddenly disappeared
  2. Problem 2: Dishonest Employees
  3. Problem 3: Demotivated Employees
  4. Problem 4: Really Bad Employees (this is my favorite, wait until you read his “Causes”)
133

This post is part of a series on outsourcing from a Filipino perspective.


R. [name omitted] has worked for me for about 6 years.
He’ll tell you that when I hired him HE KNEW NOTHING!

R. Vacationing in Bohol, Philippines


Of course…I knew nothing about hiring Filipinos at the time either!
The biggest thing I’ve learned from R. is that consistency in a worker is REALLY important.

  • He’s not the smartest guy ever.
  • His english isn’t the best ever.
  • He’s not a designer (although he’s taken it on himself to learn)
  • He’s not a programmer (although…he did learn some PHP so he could be a better employee)
  • BUT…HE’S ALWAYS THERE!

He’s consistent. He’ll try anything. Fail or succeed, he’ll try it.
He always replies to my emails.
He always sends me daily reports.
He always shows up to work (ok…not ALWAYS…but pretty close).
I love him for what he’s taught me (not to mention what he’s done for my business).


Problems With Outsourcing And How To Deal With Them


I have read many comments about the problems encountered in outsourcing to the Philippines. In this article, I will talk about the major problems and give suggestions and possible solution to them. I want to share my opinion as one of the Filipino workers who have worked in the online industry for 6 years.

Problem 1: Employees suddenly disappeared
This is a very common problem that employers want to deal with. You hire an employee and after a week or so that employee never communicates and suddenly disappeared without warning. This is very frustrating on the employer’s side.

Causes

One thing that may cause this problem is the lack of communication in both employer and employee. This may result to an unclear instructions, lack of training materials, or lack of understanding of training materials on the part of the employee. Most employers would chose employees with good English without any experience in SEO or online task. And if an employer would only send an email and tell that employee to build backlinks to a certain site without explaining what backlinks are and why they are important, that employee will surely be stuck on work. And when that happened, that employee will just leave because of lack of understanding. The most difficult task to do is the task that we don’t even understand how to do it. Some of us are afraid to ask because of the expectations the employers set. Most of us are afraid to tell you that WE DON’T KNOW how to do a certain task. That is why some employees just leave and disappear.

Another thing that can cause this problem is the employee doesn’t want to do a certain task.

R's new baby

I have a co-employee that we want to work on a different task aside from writing. After a few weeks of trying, she never sent us any updates and when I asked her why, she said she wants to resign. The reason is that she does not want the assigned task. She is not good at it. So I convinced her to stay and we will give her the task she wants and that is writing articles. She stayed working with us because she is happy with what she is doing. This is only one example of this kind of situation.

Solution:

If you hire an employee, try to talk to them often. They need you. Try to chat with them (not just email). Talk to them so that you will know their weakness and strength. Don’t just rely on training materials. Training materials are very good references, but you need reach out to your employees and let them feel that they are not left behind.
By trying to talk to them, you will determine what task would be appropriate for their skills. And because you know their strength, you can give them the task they wanted to do. Don’t give a linkbuilding task to a web designer. Know your employees well and set up a good relationship with them.

Coming Soon (his guest post was so long I had to split it up):

  1. Problem 1: Employees suddenly disappeared
  2. Problem 2: Dishonest Employees
  3. Problem 3: Demotivated Employees
  4. Problem 4: Really Bad Employees (this is my favorite, wait until you read his “Causes”)


116

This post is part of a series on outsourcing from a Filipino perspective.


S. (no names will be used) has worked for me for exactly 3 years.
I initially hired her to write an ebook for me. Trial work. Temporary.
Her writing was so good I asked her to come on full time.
Her writing then become so good I made her the dedicated writer for my team.
As a standard, she can write about 3000 words per day. And it’s GREAT writing.
That’s probably 3x what I’ve ever seen anyone else do. She’s amazing.

A Peek at the Work From Home Mom’s Diary

 


Call me A[name omitted]. I’m a full time mom to a feisty toddler by day and full time writer by night. I’ve been doing this for more than two years now and won’t trade it for anything else. But let me tell you this: life as an outsourced employee is no bed of roses.Cultural Differences
For one, there’s the S. is an amazing writer and a fantastic member of my philippines outsourcing teamcultural differences that one needs to adjust to when you have an American boss. Unlike working 9 to 5 for a local company or agency in the Philippines, doing online work is very different. Think of yourself as one of Charlie’s Angels – you receive instructions via email, an mp3 file or a video, and you’re expected to carry out those instructions and accomplish your task for the day.

Learn To Speak Up
American bosses naturally assume that you follow what they’re saying or that you know exactly what they’re talking about. If you don’t send an email or a skype message to clarify or ask questions– you’re toast! They’re not going to be sympathetic that you weren’t able to finish your assignment because you did not understand the instructions. The lesson here is to speak up and ask relevant questions, or you’ll never get any work done.

Difficulties Of The Virtual Workplace
Second major area of adjusment is the virtual workplace. I’m not sure if foreign employers are aware that Filipinos are “pack workers”. They thrive on the office atmosphere and camaraderie with fellow workers. They take their lunch break and coffee breaks together and send each other silly messages via messenger during work hours. Some people may say that this hampers productivity, but this is one of the things that I had to adjust to when I started working for John. The rest of the team worked their own schedules and I found myself the only one online late at night when I do most of my writing. The team is dispersed in different parts of the archipelago, so it was not easy to set up a team building session or ask one of the girls to have coffee.

Fortunately, John set up occasions for all of us to meet and get to know each other. These several days off are blissful (yes, no work), fun and very fruitful in terms of building camaraderie and team spirit.

Maintaining Productivity For Virtual Employees
The third major area of adjustment for virtual employees is productivity. Since there is no physical office and no hands on managers and supervisors to check your work, it’s up to you to make sure that you work your full eight hours. There are no quotas or number of words to be met in my case, but I had to take the initiative and set one for myself. For example, I know I’m slacking if I don’t even manage to finish one product review or article in one day. My target is at least three, and that’s something that I try to meet day in and day out.

The good thing about John though, is that he won’t berate you for not working. However, it doesn’t mean that he doesn’t notice. When work is slow or productivity is low, there will be a reminder email sent to all members of the team. He won’t single anyone out, but as a professional, you should own up and send a reply.

Step Out Of Your Comfort Zone
Fourth and most important thing to remember when you’re on John Jonas’ team is be prepared to step out of your comfort zone. You won’t be doing one task over and over again for years. Instead, brace yourself for challenging tasks and varying assignments that will push your creativity and determination. The company is growing, the clients’ demands are ever changing, and each team member must grow as well.

S. gets to stay at home and be a mom...while still making a livingI start my work day around 4 or 5 in the afternoon and I log off at around 2 or 3 in the morning. I see my daughter every day – I get to hold her, play with her and teach her to count and read. If I was working a regular office job I would miss out on all of these things and still not earn as much.

Raise Children, Work Virtually
I am grateful for the opportunity to work in John’s team and I encourage other Moms to give outsourced work a try. We can work hard and earn money the smart way without sacrificing our primary role – raising our children well.

Any Filipinos reading this should look for work at OnlineJobs.ph.

PS. Her email to me about this post said:

Hi John,

Sending in my guest blog post and a goofy family photo. Working for you has allowed me to enjoy life with my family =) and that’s what I want your readers to see. However if I need to send a more formal picture please let me know.

Best regards,

S.

118

This post is part of a series on outsourcing from a Filipino perspective.


A. (no names will be used) has worked for us for about 3 years.
We initially hired him as a programmer. After having him work for a few months, A’s skills weren’t what we (or he) thought they were. Rather than letting him go, we gave him other tasks. He’s been an invaluable member of our team ever since. We couldn’t do what we do without him.

I have been an outsource employee of John Jonas and Dan Goggins for 3 years. After working on a local company in the Philippines a friend of mine suggested that I should try applying online.Weeks after applying…

John Jonas contacted me and asked me if I am interested of being a part of their business. It was my first time working for a foreign company and the feelings of fear, hesitations and pressure were there. I gambled to work for the company and tried to be optimistic that everything will be fine after a month of hard work.

Since then, everything went well.

It was hard for me at first since I need to work from home with no office mates to talk to or ask about a problem with the things I need to do.

Later I became confident with the task John and Dan is giving me because they are always there to guide us and give us instructions on how to accomplish our tasks.

It is nice to work for someone who motivates people, who believes in the capabilities of their employees, provides them with proper training and lead them by example.

I was more motivated to work for the company when the team met on a distinguished place here in the Philippines and when John gave us an assurance with our jobs. And one good thing about that meet up is that we were not only there to talk about business but to enjoy ourselves on such rare occasion.

John and Dan did not only focus on one specific task in hiring us for the team but they have fully utilized our capabilities to work on new things through giving us training and allowing every member to teach and share ideas.

John and Dan was not only the brain in the team but they allowed us to share our thoughts to come up with a more crisp idea. They have always given us a room for improvement which a very good thing to keep us going and not getting stuck to our everyday job.

66

One of my employees gave me the idea of having them make guest posts on my blog.
I thought it was a great idea.

I asked each of them to write a post. In the email I asked them to:

Write about what’s good/bad about your job. Write what’s hard/easy.
Write about what I do good/bad.
Write whatever you think would be helpful to people. Things they don’t
know about, things they need to consider, things they need to
remember.

Through this series I hope to show

  • What kinds of people work for me. You’ll see wildly differing english skills.
  • What’s important to them.
  • Some of my management style (I don’t claim it’s great…but it seems to be working)

If you’ll pay attention to what they write, you’ll find out how your outsourced workers in the Philippines feel.

  1. “I Gambled To Work For The Company” – A Filipino Guest Post
  2. A Peek at the Work From Home Mom’s Diary – A Filipino Guest Post
  3. Problems with Outsourcing and How to Deal With Them – Part 1 – A Filipino Guest Post
  4. Problems with Outsourcing and How to Deal With Them – Part 2 – A Filipino Guest Post
  5. Problems with Outsourcing and How to Deal With Them – Part 3 – A Filipino Guest Post
  6. Problems with Outsourcing and How to Deal With Them – Part 4 – A Filipino Guest Post
  7. “Outsourcing Made Me Feel Useful” – A Filipino Guest Post
  8. From Pantsuits to Pajamas: Why I Chose to be a Fulltime Online Worker – A Filipino Guest Post
  9. Outsourced and Happy – A Filipino Guest Post
  10. Next post coming next week

 


55

There was a Typhoon in Southern Philippines 2 days ago. It was REALLY bad.
If you have people in the Philippines, make sure to check on them.

For more info on the typhoon check out this article about the aftermath or this one, or google it.

The whole thing is terrible.
You can donate to help out at the Red Cross.

One of my customers forwarded me an email from one of her GUYS.

Dear sir and ma’am,

this is the daughter of [NAME]. sorry for no updates lately. i am now at the city just to email you. there is a calamity happen to our place HINAPLANON ILIGAN CITY. there is a huge flood happen to our place.

Thanks God that we are all alive in our family and there is no one in harm. right now, there is no electricty and internet in our place. and our was was damaged until to our 2nd floor. we will send you some pictures and videos to what happen to our place. it was very horrible.

we stayed all night until morning at the roof looking at the rising water. all our things were damaged except for our computer and laptop, we saved it so that my mother can still work on you ma’am. maybe this will be the last email until we haven’t recover yet. we will just email if have recovered sir and ma’am. we need your help and consideration sir and ma’am. until now, our house was full of mud because of the flood. and some of our neighbors and close friends died. thanks to God sir and ma’am that we are safe… thank you sir and ma’am. just see the news at our place HINAPLANON, ILIGAN CITY, it is the one of the major destructed place.

The most important thing to save was their LAPTOP!

If you have people in southern Philippines, consider sending money to help them recover.

Filed under General by  #

78

Recently I promoted a product to my list.
The product doesn’t matter…this same thing happens all the time.

I got a response back from someone saying:

Hello,
I signed up for [PRODUCT NAME], but I wanted to ask you honest opinion.
So many of these services get so little results. Is this service really effective?

This was my response

That’s a good question.

I’ve never tracked any of them. I don’t have time to track things like “does this one work for SEO or does that one?”

I just know that the more you do, the better results you get.

My GUYS do everything.

So, is it effective? Yes.
Do I use it? Yes.
Will it ALONE get you results? I don’t know.

The reason I outsource is so I can use EVERYTHING!
NOT so I can try and figure out if one tool works over another.
I don’t care which one works…as long as we get results!

Filed under General by  #

Register Login

Switch to our mobile site