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Hiring all your GUYS in the Philippines in the same city isn’t necessary, but it’s something to consider.

Here’s a video with my thoughts about it.

File Download: Outsourcing MP3 Audio, < 1 MB

If you see yourself someday setting up an office in the Philippines (because you have a team of 5+), hiring all your people in the same city will make it a lot easier.

I shot this video in Bluejohn Canyon. What an amazing place.


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“I couldn’t believe ReplaceMyself. I know the trainings aren’t for me, but I was going through them and learning tons of stuff, and then it was like, “here you go, you guys do this stuff”!, and I didn’t have to do it!”
– Dean Soto

Dean has a full-time job in the Aerospace industry.

At the same time he is running a 6-figure side business by outsourcing all the work.

What’s he doing?

- Web development/design
- Local Business Marketing

In this case study there are so many things to learn about using a Filipino VA for doing either one of those businesses.

File Download: download for ipod MP3 Audio, 19 MB — File Download: download for iphone iPhone/iPod Version (145mb)

One MAJOR question this case-study answers is:
“Can Filipino’s do client facing work?”
The answer is YES!

Here’s a summary of the case study:

  • 2:15 – they build wordpress websites for companies
  • 3:30 – time spent and what he does as a “web development” company
  • 5:00 – what they charge people to do websites
  • 6:33 – how many people he has working for him in the Philippines
  • 6:55 – how much he pays people
  • 7:40 – paying bonuses to his Filipino employees
  • 8:25 – NEVER tell other people your Filipino employee’s name
  • 9:00 – Can Filipino’s do client facing work?
  • 9:50 – What his Filipino workers are doing in his business
  • 10:30 – His VA creates training videos for him for his customers
  • 11:20 – Hiring a technical person and teaching them technical things
  • 13:22 – What skills to look for when hiring a technical person
  • 14:00 – Hiring for WordPress skills and for English skills
  • 15:40 – Dean’s hiring process – mostly in writing
  • 16:12 – Posting a job on OnlineJobs.ph
  • 17:00 – How to tell how good their english is!!!
  • 18:00 – Skills to look for: PHP, Mysql, AJAX
  • 20:00 – Using Google Apps to give them emails from your company
  • 21:30 – He uses Basecamp to manage projects because his customers find it easiest
  • 23:00 – Doing what you’re good at THEN building niche sites
  • 24:30 – Building a team with what you’re good at
  • 25:25 – Being the CEO of your business
  • 26:00 – Last words: Use ReplaceMyself.com
  • 27:00 – Your VA’s will become your friends.

You can find Dean’s podcast on Small Business Ideas and Tips on iTunes.


If you have a Success Story, Please share it!. I want to hear about your success (and I’ll probably give you some free advice if you do).


99

This should be a guest post by George (who I recently did a case study with).

Because George is succeeding with having Filipino workers do the work in his business he has other people asking him how he’s doing it (hmmm…that sounds familiar…).
He wrote up this list of 21 things he learned while hiring Filipino workers to help others get started with it.

George’s list of 21 things he learned while hiring Filipino workers

  1. It is very prestigious for a Filipino to work for an American company.
  2. Filipino companies HATE American companies that “steal” people from their potential work pool.
  3. Many Filipinos are more loyal and dedicated and hard-working than their American counterparts (in my opinion).
  4. Phone connections are “bad” to the Philippines.
  5. Internet is “iffy” in many parts of the Philippines. When it is good it is good, but the rainy weather sometimes makes it tough. Therefore, you must be flexible with their hours.
  6. You may be disappointed if you rummage through all the potential resumes and cherry-pick the best. It is better to send out the template to anyone who has the potential skill set you are looking for and then talk with the ones who respond. I only got maybe a 10-15% response rate.
  7. One reason you don’t get a response…a Filipino friend told me that Filipinos hate to disappoint – so in many cases they just don’t respond. In other words, they probably already got a job and don’t want to tell you so.
  8. Filipinos are leery of Americans sometimes and that is because of many unscrupulous ones jacking them around with their pay. It is not uncommon for an American to hire, get 2 weeks of work and then not pay, only to do that again with someone else.
  9. Since Filipinos have intermittent issues with internet connections (depending on how close they live to a major city), you have to be willing for them to make up time; for instance, to work a Sat-Sun to substitute for a day missed.
  10. Although you can pay a company based in the Philippines to manage your employee by providing them a computer, office, etc., you will pay twice as much and have a higher turnover than if you take the chance and let them work from home.
  11. A typical commute in a city like Manila is 45 minute to work and 45 home. Letting a Filipino work from home is pretty appealing for them.
  12. Filipinos like structure. Many are not as fast at doing tasks as Americans, but you get more productivity out of them in the long run.
  13. Use an instant message service like Skype to communicate. I used this service to interview as well. At first it was awkward, but I ended up with a written record of EVERYTHING they said, which was great to refer back to when I was trying to make a hiring decision.
  14. Pay them using Xoom (http://www.Xoom.com). That way, you can transfer to their bank account (if they have one) or they can go pick it up at any of hundreds of Xoom locations.
  15. Filipinos expect something extra at Christmas time. A friend told me he pays them an extra month’s pay in December.
  16. Find out what they are willing to work for and then give them a little more so that you will lock them in.
  17. Make a spreadsheet and keep records of all the e-mails you send, as if there is someone you really think that you are interested in, you need to know if you have sent them an e-mail and how many times. Sometimes it takes several e-mails to get them to respond.
  18. If the e-mail comes back (undeliverable), scan the resume for a phone number and call them. I did this. We talked long enough for me to get their new e-mail and a Skype ID. I ended up hiring that person.
  19. Get a calling card with NobelCom (http://www.nobelcom.com) for making calls to the Philippines. Very cheap.
  20. Never type in a communication using “Philippino” for “Filipino”. They will laugh.
  21. Hope this helps. I paid hundreds of dollars to learn a lot of what I just shared with you about hiring Filipinos and learned much from John Jonas and by trial and error.

Do you have things you’ve learned while hiring Filipino workers?
Contact me and tell me about it. I might let you make a guest blog post.


82

This is a great case study with George and Evan.
They’re doing local business marketing and building a whole host of wordpress plugins.

File Download: Outsourcing MP3 Audio, < 1 MB — File Download: Outsourcing iPhone/iPod Version

Here’s a summary of the case study.

  1. 1:22 – Their business model (local business marketing)
  2. 3:00 – tasks they’re outsourcing (social media)
  3. 3:40 – documenting tasks and teaching new people how to do them.
  4. 4:35 – starting with a blank slate
  5. 7:50 – asking your Filipino workers to teach you
  6. 9:30 – starting with 2-3 people
  7. 10:12 – following instructions
  8. 10:20 – where they found people to hire (OnlineJobs.ph)
  9. 10:45 – George’s twist on my hiring strategy
  10. 11:50 – emailing them and then waiting to see who emails back
  11. 12:20 – looking at someone’s delay in response time as a hiring test (this is great!)
  12. 13:00 – Don’t cherry pick people!
  13. 15:10 – Filipino’s don’t like to disappoint
  14. 15:50 – Contacting people vs putting a job out there (<-- This conversation is worth the whole interview!)
  15. 18:00 – Laying out specifics before giving a task (good and bad of doing this)
  16. 19:30 – Learning to delegate
  17. 19:45 – “It doesn’t matter how good you can do it, if it doesn’t get done…WHO CARES!”
  18. 20:20 – Things their Filipino workers do with article marketing
  19. 21:20 – “OPSEO” and “MOWSEO
  20. 23:00 – How MOWSEO saves you time and makes your sites more successful
  21. 26:30 – Getting stuff done you hate doing
  22. 27:30 – How to outsource repetitive tasks
  23. 29:40 – Using a different Skype account for interviewing people


If you have a Success Story, Please share it!. I want to hear about your success (and I’ll probably give you some free advice if you do).


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I shot this video in the Red Cliffs Recreation Area in St George, UT.
That waterfall is slightly bigger than it looks and was fun for my 4 and 6 year olds to slide down into the pool below.

Pay attention to the exchange rate.

File Download: Outsourcing MP3 Audio, < 1 MB


83

Eric came to our seminar in the Philippines and went out and applied what he learned.

Here’s a snippet of an email he sent me one day:

“…
In any case- just a reminder that you have changed my life, an I owe you big time for that. If there’s ANYTHING I can ever do for you, just ask and consider it done. (no joke) I tell everyone who is doing everything themselves to get your training and hire someone in the Philippines NOW.

Jason has been with me for a year this month, and he runs my ENTIRE business. Best thing I ever did. (Though it’s a little scary just depending on one person- need to hire another!)

Anyway, thanks so much for all you do- you may (or may not) realize it, but you are literally changing lives (on both sides of the Pacific).

See ya!
Eric
Sent from my iPhone.”

So I asked him to get on a phone call with me and talk about his success.

Sorry about the low video quality…this is the first and last time I record skype video with Pamela.

File Download: Outsourcing MP3 Audio, 2.6 MB

Here’s a summary of what’s in the interview:

  • 1:40 – Eric’s business model (Local Business Marketing).
  • 2:15 – He got started trading services
  • 4:30 – What he’s doing for his clients (SEO, Video marketing, Article marketing, “everything”)
  • 5:20 – Work is structured around Filipino workers
  • 5:40 – What his GUYS in the Philippines are doing for him
  • 6:45 – Why he doesn’t do “social media” for people. (<-- this is GOOD)
  • 7:30 – How he does things differently than I do. He doesn’t do it once himself.
  • 9:50 – Why his GUYS don’t do customer service for him
  • 10:48 – Eric’s hiring process – how he hired someone. Different things work differently for different people.
  • 11:37 – Eric’s criteria for hiring (this was a SHOCK to me)
  • 13:44 – What to do with someone who’s english isn’t PERFECT.
  • 14:58 – Tips for hiring from Eric
  • 17:35 – BIGGEST tip
  • 20:25 – How much money he’s making
  • 21:30 – What kind of people he hired. Teaching Filipinos to do things.

Here’s where you can find Eric Genesoto blog.



If you have a Success Story, Please share it!. I want to hear about your success (and I’ll probably give you some free advice if you do).


90

Dan does a great job of explaining how big the mobile space is,
As well as showing marketing opportunities in the mobile space.

His “local groupon” business model is brilliant.

Here’s the replay of the webinar we did.

File Download: Outsourcing MP4 Video 77.1MB


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